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Pioneer caters to a diverse user base, spanning from engineers to field operators, each with unique interpretations of productivity, thus presenting a multitude of use cases. Through user interviews and research we gained crucial insights, often with conflicting feedback, challenging our initial ideas and creating a need for a flexible approach to address the diverse needs across all scenarios.
Central to ‘projects’ was the creation of a comprehensive project dashboard, providing users with a bird's-eye view of projects' progress and expectations. Leveraging a new object panel, users could effortlessly create and edit projects, a functionality seamlessly integrated throughout the platform.
As we tested prototypes, the need to integrate project management features into the Pioneer desktop version, primarily used by field operators, became evident. Scaling beyond the initial scope demanded significant backend development efforts to ensure a seamless user experience across both the cloud and desktop applications.
To accommodate varying user permission settings and enable offline functionality, we introduced a streamlined feature allowing users to seamlessly record inspections into projects with a one-time interaction. This approach ensures minimal disruption to the primary task of inspection recording.
During my time at SewerAI, we consistently received high customer satisfaction ratings and grew user adoption far above typical industry standards, whose users are often slow to adapt to modern workflows.
As the sole product and brand designer, I had the opportunity to shape the brand while contributing to the growth of the product. These are some other highlights:
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